Student Services Director

Company: Stanford University
Location: Palo Alto
Posted on: November 6, 2024

Job Description:

Note: Visa sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S.The School of EngineeringStanford Engineering has been at the forefront of innovation for nearly a century, creating pivotal technologies that have transformed the worlds of information technology, communications, health care, energy, business and beyond. Our faculty and students are creative risk-takers who pursue excellence across a breadth of disciplines. Our alumni include some of the world's most successful leaders in technology and business. Our staff are critical to enabling Stanford Engineering to accomplish its mission: seeking solutions to some of the world's most urgent challenges and educating leaders who will make the world a better place through the power of engineering principles, techniques and systems.The Computer Science Department is seeking a dedicated Student Services Director to oversee the daily operations of the Educational Affairs Division. This division plays a key role in providing academic services and ensuring the successful degree progress of students in both the Bachelors and Masters programs in Computer Science. In this role, you will report directly to the Associate Chair for Education and lead a team of seven staff members. Your daily responsibilities revolve around engaging with students and faculty, and you will be instrumental in building and maintaining strong relationships with various stakeholders across the university. We are looking for someone with sound judgment, confident decision-making abilities, and exceptional communication skills. If you excel in building respectful relationships, and enjoy working closely with students, faculty, and colleagues, this could be the perfect opportunity for you!In this role, you will:

• Provide guidance and support to Computer Science students from matriculation through graduation.
• Manage people, processes, and programs to implement the goals of the unit, department, or school. Make hiring decisions, provide coaching and mentoring, and manage performance and staffing levels.
• Identify, clarify, and resolve program issues and concerns with substantial significance in accordance with established policies and procedures which may span multiple areas, using advanced technical and professional knowledge requiring independent judgment. Mediate complex and sensitive issues.
• Respond to inquiries regarding university policies and procedures requiring interpretation; provide recommendations for correction.
• Develop long range planning and policy development for a school or program. Manage, develop, and forecast department and program budgets.
• Interpret, implement and ensure compliance with university, academic and administrative policies within an organization or program. Recommend new internal policies, guidelines and procedures.
• Lead university or school-wide initiatives and campaigns.
• Independently make decisions regarding projects and initiatives within confines established by management. Represent school/department programs and initiatives to both internal and external constituents.
• Manage the implementation of technology to enhance effectiveness, compliance, and business processes.
• Identify, manage relationships, and negotiate with external and internal partners.Education & Experience (Required):
  • Bachelor's degree and five years of relevant experience, or combination of education and relevant experience. Experience in higher education setting preferred.Knowledge, Skills, & Abilities (Required):
    • User knowledge of Microsoft Office Suite and Google Suite.
    • Advanced communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and all levels of management.
    • Strong analytical skills to review and analyze complex financial information.
    • Strong leadership and strategic management skills.
    • Demonstrated experience managing people.Physical Requirements:
      • Frequently sit, perform desk-based computer tasks.
      • Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.Work Standards:
        • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
        • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
        • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide.Pay Range:The expected pay range for this position is $97,000 to $144,000 per annum.At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.How to Apply:We invite you to apply for this position by clicking on the "Apply for Job" button. To be considered, please submit a cover letter and r--sum-- along with your online application. The cover letter should briefly describe why you believe you are a good fit for this position.Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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Keywords: Stanford University, Pittsburg , Student Services Director, Executive , Palo Alto, California