Large Loss Property Field Claims Adjuster (CA)
Company: American Family Insurance
Location: Antioch
Posted on: May 4, 2024
Job Description:
At American Family Insurance Claims Services (AFICS, Inc.),
we're embarking on a transformation of our claims capabilities that
will put customers at the center of what we do best - protecting
and restoring their dreams when they need us most.
We're leveraging our expertise, technology and new ways of working
to actively reinvent one of America's largest industries-creating
positive impact that empowers our customers, communities, and
company to thrive. We are problem solvers who ask critical
questions and consistently tackle challenges big and small.
Together, we disrupt what's expected of insurance. Lead level role
that investigates and maintains complex property/casualty claims.
Determine liability, secure information, reviews coverages, arrange
appraisals, and settles claims. Demonstrate experience to perform
all areas of claim adjustment activities with the highest degree of
competency and independence. May specialize in liability, property
or catastrophe claims. This role will report directly to the Claim
Manager.Compensation Minimum:$84,000/ yearCompensation
Maximum:$150,000/ year Compensation may vary based on the job level
and your geographic work location. Primary Accountabilities
- You will investigate the origin and cause of high-exposure
claims by contacting the appropriate parties, including insureds,
claimants, agents, attorneys, contractors, experts, special
investigation units, other adjusters, public personnel. Checks for
prior claims and recognizes environmental exposures.
- You will participate in High Damage Reviews (HDR) to address
coverage issues and exposure. Handle claims on a good-faith
basis.
- You will handle both 1st party and 3rd party claims under
multiple policy types and numerous endorsements.
- You will conduct on-site inspections when needed, evaluate
damages, and handle claim negotiations with insureds, claimants,
attorneys, and public adjusters.
- You will respond to customer inquiries, make appropriate
decisions, and close files.
- You will interpret and determine policies, leases, by-laws,
declarations, articles, and contract coverages and apply them to
all parties for assigned losses. Interpret claim history
coverages.
- You will make independent decisions but recognize when
assistance is needed.
- You will proactively provide all parties with the claim process
and status as appropriate, answer questions, or redirect to other
areas.
- You will serve as a mentor and subject matter expert for less
experienced adjusters.Specialized Knowledge & Skills Requirements
- Demonstrate the ability to handle 1st and 3rd party, multi-line
claims across our operating territories.
- Demonstrate experience providing customer-driven solutions,
support or service.
- Demonstrate ability to efficiently and effectively handle
complex claims.
- Extensive knowledge of policies and endorsement coverages.
- Successfully applied knowledge of each phase of the
claim-handling process.Preferred Qualification
- Advanced Xactimate experience.
- 5 or more years of experience handling field property personal
lines claims.
- Someone who has handled claims over $50,000.You will work from
home, with local travel expected 4-5 days per week in the
designated area. You will work in the field and handle complex
homeowner property field claims in the state of California. We are
looking to fill 4 openings. We are looking for one candidate in the
following locations: Northern CA, Central CA, somewhere between
Central and Southern CA, and Southern CA.Licenses
- A valid driver's license is required, plus an acceptable
driving record.
- Obtain state-specific property casualty claims licensing as
required.Travel Requirements
- A company fleet vehicle is provided with the position.
- Up to 10%.
- Catastrophe travel up to 75% as applicable.Physical
Requirements
- Ascend or descend ladders, stairs, scaffolding, ramps, poles,
and the like. This position may require employees to visit areas
that have a higher hazard than a typical office, such as customer
homes, body shops, or other locations.
- Moving self in different positions to accomplish tasks in
various environments, including tight and confined spaces.
- Adjusting or moving objects up to 50 pounds in all directions.
- The candidate(s) selected for this role will be employed by
AFICS, Inc. (American Family Insurance Claims Services, Inc.), an
affiliate of American Family Mutual Insurance Company, S.I.
- Offer to selected candidate will be made contingent on the
results of applicable background checks
- Offer to the selected candidate is contingent on signing a
non-disclosure agreement for proprietary information, trade
secrets, and inventions
- Our policy restricts consideration of applicants needing
employment sponsorship (visa) to specialty occupations. Sponsorship
will not be considered for this positionWe encourage you to apply
even if you do not meet all of the requirements listed above.
Skills can be used in many different ways, and your life and
professional experience may be relevant beyond what a list of
requirements will capture. We encourage those who are passionate
about what we do to apply! We provide benefits that support your
physical, emotional, and financial wellbeing. You will have access
to comprehensive medical, dental, vision and wellbeing benefits
that enable you to take care of your health. We also offer a
competitive 401(k) contribution, a pension plan, an annual
incentive, 9 paid holidays and a paid time off program (23 days
accrued annually for full-time employees). In addition, our student
loan repayment program and paid-family leave are available to
support our employees and their families. Interns and contingent
workers are not eligible for American Family Insurance Group
benefits. We are an equal opportunity employer. It is our policy to
comply with all applicable federal, state and local laws pertaining
to non-discrimination, non-harassment and equal opportunity. We
also consider qualified applicants with criminal histories,
consistent with applicable federal, state and local law.
Keywords: American Family Insurance, Pittsburg , Large Loss Property Field Claims Adjuster (CA), Other , Antioch, California
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